License has been used on too many devices
If Paperman says your license has been used on too many devices, both of its slots are already taken. Each Paperman Unlimited license can be active on up to 2 devices at a time, which fills up quickly after replacing a computer or reinstalling your system.
Free up a slot, and you can activate on your new device straight away.
Free up a slot
Licenses are managed through Polar, our payment and licensing provider.
- Open the Polar customer portal.
- Sign in with the email address you used at checkout. Polar will email you a code to confirm it’s you.
- Go to Benefit Grants, then Activations.
- Remove a device you no longer use.
- Enter your license key in Paperman on the new device.
Removing a device only frees up its slot. Your license and purchase stay as they are.
Bought through the Mac App Store or Setapp?
Those copies don’t use a license key, so there’s nothing to deactivate. App Store purchases follow your Apple ID and work with Family Sharing, and Setapp handles activation through your Setapp account.